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FAQ Page2017-06-29T00:14:22+08:00
How many licenses do I need?2018-11-30T15:35:21+08:00

You will need a licence for each concurrent user. That is, if you have 10 user accounts configured, but only 5 people will ever need to access the server at any one time, you will only need to purchase a 5 user license. Also, no license is required for the user that is using the PC locally via the console. So in this scenario, at any one time you can have 5 users logged in remotely and 1 additonal user physically operating the PC via the console.

What happens if I purchase 1 license?2018-11-30T15:34:54+08:00

One license will net you the ability to have one user logged in remotely and one simultaneous physical user. On ‘Home’ editions of Windows systems this can make sense if you want remote access functionality but do not want to pay for and go through the process of upgrading the OS.

Just installed RDPlus but can still only connect 1 user?2018-11-30T15:34:23+08:00

If you have just installed RDPlus but are still receiving the same Windows screen asking you to log out the current user before you can log in, then something has gone wrong with your RDPlus installation. Generally this issue is the result of an Anti-virus on the PC that has quarantined RDPlus files or is blocking the execution of such files. In these cases it is generally best to do a full reinstall with the Anti-virus disabled.You can also run the “RDPlus System Audit” in the License tab of the Admin Tool, this can sometimes help find where the issue lies if Anti-virus is not the culprit.

What can I add to my Anti-virus exemptions?2018-11-30T15:33:57+08:00

To increase the stability of RDPlus all files within the following folders should be exempt from Anti-virus monitoring:

C:\wsession

C:\Program Files (x86)\RDPLUS or C:\Program Files\RDPLUS for 32bit systems

(Assuming you installed RDPlus on C: drive)

I tried to update, but its asking for an emergency code?2018-11-30T15:33:25+08:00
You will require an active support and updates subscription in order to be able to apply the latest RDPlus updates.
You can purchase a support subscription from our Store page.
Please do not email us asking for the emergency code, we very rarely give these out, and only in emergencies.
How do I ensure a stable RDPlus server in my Production Environment?2018-11-30T15:32:47+08:00
To guarantee stability of your system within a production environment we recommend the following:
1. Disable all automatic updates, Windows and other
As a general rule it is not advised to install anything on a production system without good reason, you should always know the content of what you are installing and the potential impact it could have on the application stack installed on the system. These days software vendors are pushing tens of MB of software (bugs included) into live systems all over the world, usually in the background without any notice to the system admins or end users.
If you want to keep your software up to date perform all updates manually outside of production hours and preferably post-backup of your system. We have seen countless cases where businesses show up to work on Monday to a broken system due to automated updates over the weekend.
2. Perform reboots on a regular basis
This will reset the system memory and clear out any unnecessary processes that could be eating up your resources.
3. Avoid web browsing within remote sessions
This will prevent users from downloading and installing incompatible or malicious software on the system.
Additionally, web browsing can be highly resource intensive when users have multiple tabs of complex graphical web pages open, if your server is not spec’d to handle this, RAM and CPU usage can easily spiral out of control.
RDPlus enables you to set the server to forward the opening of web links to the user PC, this can be a smart way to handle this rule.
4. Setup appropriate Anti-virus exclusions
A false detection of RDPlus components can break RDPlus and result in unnecessary downtime. Make sure to exclude native RDPlus files from Anti-virus monitoring to avoid this.
More so, some Anti-virus software will launch a separate instance for each user session, this can heavily affect the performance of your system, when you have 10 separate instances of the exact same software monitoring the exact same system.
How do I access my server internally (Inside my network)?2018-11-30T15:32:17+08:00

If you have successfully installed RDPlus all PC’s on your local network should now be able to initiate a remote connection to your RDPlus server.To do so all you need is the local IP address of the RDPlus server or the PC name.
You can generate your own specially configured remote link within the RDPlus admin tool or you can use your favourite RDP connection client.All Windows PC’s come default with Windows default client “Remote Desktop Connection” you can find this by searching for “Remote Desktop” within your Start search function, or run “mstsc.exe”.

How do I access my server externally (Outside my network)?2018-11-30T15:31:27+08:00
To access your server from outside your network you will need to setup a port forwarding rule within your firewall or router. The default RDP port is 3389, however we recommend using a different port externally for security.
Each modem/router is different but you can usually find the port forward settings under “NAT” or “Port Forwarding” or “Virtual Servers” in the advanced menu.
An example of correctly configured port forward settings on a TP-Link Archer D7

External port: Port used for external connection (This can be any port you pick or default 3389)

Internal port: Port used by RDPlus internally, 3389 by default. (Can check or change this port within admin tool Server  Change RDP Port)
Internal IP: Internal/Local IP address of your RDPlus server
Protocol: TCP or TCP/UDP. You should now be able to initiate a remote connection using the external IP address of your server (e.g 100.100.100.99) and the external port you have just forwarded (e.g 55501).
If using the Windows RDP client, you will need to insert a colon after the IP address and enter the external port.

RDPlus no longer works after a Windows Update?2018-11-30T15:30:06+08:00

Occasionally Windows updates can create issues with RDPlus. We stay on top of these issues as well as we can, if there is an incompatibility with a new Windows build, a patched update of RDPlus will promptly be released that addresses the issue. In most cases it’s as simple as hitting the “Check for Update” button in the Admin Tool > License Tab. However in some cases where you are coming from an older version of RDPlus or there is some other complication, you might have to perform a full uninstall > reinstall to the latest version. Please note: If you do not hold an active RDPlus Support and Updates subscription you are not entitled to install these updates and could face downtime in a live environment.

Can I add more users to my license later?2018-11-30T15:29:13+08:00

Absolutely! You can purchase additional users or upgrade your license type any time you desire.

RDPlus 11.60 release announcement2018-11-30T15:28:15+08:00
  • This version is optimized for Windows 2016 and Windows 10 latest releases.
    Microsoft never sleeps and rolled out its new major Update (version 1809) this week.
    RDPlus 11.60 fully benefits from these new Window enhancements and has included the proper feature to outperform in W10 / 2016 environments. The new RDPlus Alternate Shell enable can be selected to replace the Windows Shell and this simple enhancement avoid to use too many server resources.
    The RemoteApp support has also been greatly improved to deliver a great users experience.

Great new enhancements were made to RDS-Knight, the included cyber security add-on, available in a free trial version.
The new 3.0 release is officially available and includes great new features:

  • Anti-Ransomware Protection: this game-changing feature is exclusively included free of charge in the latest version of RDS-Knight ULTIMATE Protection.
    RDS-Knight provides a powerful cyber weapon that efficiently DETECTS, BLOCKS and PREVENTS ransomware attacks.
    RDS-Knight reacts as soon as it detects ransomware on your session. It quickly scans your disk(s) and displays the file(s) or program(s) responsible, in addition to providing a list of the infected items.
    RDS-Knight automatically stops the attack, and quarantines the program(s) along with the file(s) encrypted before its intervention. Only the administrator can whitelist them.
    RDS-Knight prevents catastrophic events for businesses by removing ransomware at an early stage. The administrator has access to information regarding the source of the attack and running processes, and therefore learns how to anticipate these threats.

In addition, RDS-Knight takes into account the most common crypto methods as well as foreseeable changes for an optimal protection. RDS-Knight Anti-Ransomware action allows quick response, limited damage, increased awareness and time savings with respect to data recovery.

  • Brute-Force and Homeland Protection were extended to VNC: with RDS-Knight 3.0, the well known VNC security holes are closed. You can also enjoy a high level of protection against VNC hackers and other countries and/or brute force attacks.
  • Homeland protection before a session-opening: RDS-Knight 3.0 detects and blocks blacklisted countries’ IPs trying to connect even before the session opens.
RDPlus 11.50 release announcement2018-11-30T15:25:04+08:00
    • Automatic Updates: When the administrator checks for a RDPlus update on the AdminTool, it now automatically downloads and applies it when requested.

    • Local Devices:. On the Local Resources tab of the Client Generator, all local devices are now pre-selected by default to ease the COM ports or printer’s redirection.

    • The Session Management and Local Group Policies (GPO) code has been rewritten and simplified in order to ease the Administrator’s task.

  • The latest HTML5 code has been included.
  • The latest RDS-Knight version which offers 5 strong Security features is available on the Security tab of the AdminTool as a trial.
RDPlus 11.40 release announcement2018-11-30T15:23:37+08:00

This is a major release which brings powerful security additions and enhancements:

    • The Client Generator has been redesigned to be numerically signed and to avoid false/positive antiviruses reactions. Instead of a “.exe” program, the new Client Generator is creating a flat encrypted file with the extension “.connect”:

    • As a pre-requisite on client side, a signed program named “Setup-ConnectionClient.exe” has to be installed. This program is available on this path in the RDPlus program folder: RDPlus\Clients\WindowsClient or by downloading it. It will locally open the required RDPlus client. Then, the user will just have to double click on the “.connect” file to start his session.

    • RDPlus strong security Add-On RDS-Knight is now included in RDPlus as a trial version. When installing RDPlus 11.40 program or Update Release, you will have the choice to install it or not:It will create an icon on your Desktop, which allows you to launch it. RDPlus Security tab also includes a tile to start RDS-Knight:

  • Brute-force Attacks on the Web Portal are now blocked when users enter wrong credentials. After 10 failed attempts during a period of 10 minutes, the Web Portal will prohibit the logon for 20 minutes (default settings). All blocked connections and logs are visible on the Brute-Force Defender tile of RDS-Knight Ultimate Protection, see this documentation for more information.
  • More security enhancements were made: Security audits were taken, and components updates were made to even more improve users safety.

Display enhancements were also made:

  • Application publishing: The administrator can now move up or down declared applications for a better presentation on the Floating Panel.
  • The RDPlus Taskbar’s customization tile has been enhanced to enable the change of minimized buttons position on the taskbar (on top of the screen, on the bottom, on the right, the left side, or in the center).
  • The Folder.exe design has been improved.
提问和评估学生2018-07-06T08:46:22+08:00

使用一系列基于音频,视觉和文本的问题测试学生的理解及掌握情况,自动标记测试并将结果显示给学生。 或者使用学生调查即时收集反馈。

计划课程并提供课后有效的回顾2018-07-06T08:48:57+08:00

计划课程活动,并为学生提供个性化的期刊,总结主题,以备将来参考。

有效地与学生沟通2018-07-06T08:50:27+08:00

向学生发送消息,谨慎地与他们聊天或作为一个团队进行协作。 学生还可以向导师寻求帮助,而不会提醒其他同学。

通过管理和控制打印机访问来降低成本2018-07-06T08:44:31+08:00

通过控制和监控打印机使用情况,设置阈值并防止学生向打印机发送重复输出,节省资金并释放打印资源。

轻松与学生分享内容2018-07-06T08:52:21+08:00

只需将文件或文件夹拖放到学生的桌面或文档库即可。 或者分发和收集学生的工作与每个学生完成的工作组织在他们自己的个人文件夹中。

向学生展示您的桌面,视频或应用程序2018-07-06T08:54:27+08:00

通过向学生展示您的屏幕,多媒体或通过向其他同学展示他们的屏幕来突出显示其他学生的作品来向学生展示。

实时监控所有学生活动2018-07-06T08:55:32+08:00

使用每台学生计算机的直观缩略图视图查看学生正在做什么。 可以捕获学生桌面的屏幕截图以记录他们的进度或突出显示他们不应该做的事情。

为学生启动应用程序和网站2018-07-06T08:58:14+08:00

通过在所有学生桌面上同时启动应用程序或网站来节省时间。 您还可以使用学生信息栏为学生提供课程中可能需要的所有文档,文件夹,应用程序和Web内容的快捷方式。

让学生完成任务并避免分心2018-07-06T08:59:05+08:00

阻止学生在教导他们时分心,并通过限制对某些网站和应用程序的访问来保持他们的学习。 如有必要可停止学生使用锁定鼠标和键盘功能完全使用他们的计算机。

记录学生出勤率2018-07-06T08:59:30+08:00

在课程中保持准确的出勤记录,学生互联网,应用程序,即时消息和键盘活动的历史记录。

Verde 8.1 Release Notes2017-07-10T14:30:14+08:00

点击查看Verde 8.1 Release Notes

Verde 8.1 Release Notes

Verde 8.1 管理员手册(英文版本)2017-07-10T14:08:44+08:00

以下文件为Verde 8.1版本的管理员操作手册,里面包含Verde 的规划、安装、配置及管理等,目前该版本为英文版本,后期我们会逐步更新中文版本及简化版本的操作手册!

Verde 8.1 Administration and Management Guide.pdf

Verde 8.1 测试版安装过程2017-07-10T13:55:39+08:00

NComputing公司收购Verde后,经过半年多的酝酿,终于发布了Verde 8.1版本,由于还是测试的版本,所以有些安装的步骤还相对来说比较的复杂,相信等正式版本发布的时候,整个安装的过程会简化很多!

  •  Verde 8.1安装需要一台物理的服务器
  • 人员需要具备一定的Linux的知识
  • 如您需要测试,请在线联系我们,我们会为您提供最新的软件

点击阅读安装步骤手册

 

 

为什么我的U盘接到L250或L300后不能够识别?2017-07-06T13:34:20+08:00

NComputing vSpace产品兼容目前市面上主流的U盘存储设备,但是由于市场上品牌众多,品质不一,故我们还是建议您采购知名品牌的U盘,像Kingston、Sandisk等品牌的U盘,经过我们实际测试均能够在接入后3-5秒内被识别到!

请问在32位的操作系统中可以安装哪个版本的NComputing vSpace产品?2017-07-06T13:29:23+08:00

由于NComputing vSpace是采用共用的模式,因为32位的操作系统最大只支持4G内存,故除了早期的vSpace 6.6.9之前的产品外,后期vSpace 的产品不再支持32位的操作系统!

在NComputing环境中如何禁止用户关机2017-07-06T13:24:40+08:00

由于NComputing vSpace解决方案是采用多会话共用的模式,用户登录的时候,在左下角一般是看不到重启或关机的按钮,但是Windows 自带的Alt+ F4键还是会导致系统关机,您可以通过以下方式进行关闭!

 

NComputing方案与传统无盘工作站的区别2017-07-06T14:12:27+08:00

无盘工作站已经属于比较老旧的技术,因为并不能够帮助客户减少多少部署成本,管理上增加了技术的复杂度,而不是减少企业的技术压力,对企业的网络要求也非常高,如果数量较多时,还存在启动风暴,所以相对来说无盘工作站属于淘汰的技术。而采用NComputing vSpace技术则不存在以上弊端,具体可点击以下链接查看!

==点击查看区别==

 

从哪里可以下载到NComputing相关的软件2017-07-06T14:11:42+08:00

可以到官网注册后下载,官方网址: www.ncomputing.com

您也可以通过百度网盘镜像进行下载:==点击下载NComputing相关软件==

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.